Communication Skills for Finance Professionals

What is it about?

This workshop is aimed at anyone who deals with clients. This interactive workshop will go through the key communication principles and listening techniques. We will do various scenario and role playing exercises to examine, develop and enhance these communication skills. These skills have been incorporated into many academic and professional qualifications, in the financial markets and beyond, as the criticality of competence in communication becomes even more apparent in this post-pandemic world.

The workshop is aimed at the following, but not limited to:

Investment advisors
Financial coaches
Relationship managers
Broker consultants
Call centre agents
Client service associates

Workshop outline

Types of communication skills
Being present and in the moment with someone
Active listening skills and exercises
Multicultural competence
Principles of effective communication

Outcomes of the workshop

On completion of the program the participant will be able to:

Demonstrate a relationship of honesty and trust in client interaction can be developed.
Assess the components of communications including linguistic signs and non-verbal communications.
Apply active listening skills when communicating with clients.
Select appropriate counseling and communication techniques for use.

Paul Rabenowitz

Paul Rabenowitz AIF^®, CFP^®, CIPM, FIFM, FPSA^®, GFS™, RF™, PGDFP, Adv PGDFP (With distinction), Certificate in Pension Funds Law, Certificate in Administration of Estates (With distinction), Programme in Investment Analysis and Portfolio Management (With distinction), Programme in Financial Management (With distinction), Programme in Risk Management (With distinction), Certificate in Fiduciary Governance, Certificate in Advanced Corporate Law and Securities Law

Paul is the founder of Lightbulb Learning and Training, which specialises in providing training for financial planners for formal qualifications, regulatory examinations, professional competence and the FPI Board Exams. In 2007, Paul was awarded the prize for top Advanced Post-graduate student in the country for both modules. He is the managing editor of the SA Financial Planning Handbook, SA Financial Planning Case Studies, Fundamentals of Financial Planning, Legislation Handbook and Preparatory Guide for RE 1 & RE 5, all published by LexisNexis. He is passionate about the education, transformation and professionalism of the financial planning industry. He has been a guest speaker at numerous events. Paul is also the founder of The Assembly Improv South Africa which provides facilitation in long-form improvisational comedy, team building and applied improv for developing financial planners’ communication skills. Paul has completed CFA level I and the Psychology of Financial Planning Specialist™ course. He is a Fellow of the South African Institute of Financial Markets and serves as a Governor on the SAIFM board.

Methodology

The workshop will be offered in-person whereby a delegate whose attendance has been confirmed in writing will receive by email –

a copy of the power point slides to be used in the workshop

CPD

CPD for FAIS purposes
This workshop provides verifiable CPD points in terms of the Determination of Fit and Proper Requirements for Financial Services Providers, BN 194 of 2017, provided that the content is appropriate for your role within the company. A certificate of attendance will be issued that could be submitted to your company’s compliance officer. The number of verifiable CPD hours will be up to 5 hours.

CPD for SAIFM members’ purposes
This workshop provides verifiable CPD points in terms of the CPD policy of SAIFM provided that the content is appropriate for your current or future role within the company. A certificate of attendance will be issued, which should be retained and submitted should you be selected for a SAIFM member CPD audit. The number of verifiable CPD hours will be up to 5 hours.

Enquiries

All enquiries can be directed to Melissa Joao: melissa@saifm.co.za / 011 802 4768

DATE 6 February 2025

TIME 09h00 – 15H00

VENUE SAIFM, Building 27 (ground floor), The Woodlands Office Park, Woodmead, Sandton

COST
SAIFM Full members pay R5355.55 per person (Inc. VAT)
SAIFM Affiliate members pay R5835.10 per person (Inc. VAT)

KINDLY NOTE: Closing date for bookings and receipt of payment is 8 January 2025.

Please click here to view the workshop delegate terms and conditions.